There was a problem loading the comments.

I Am Not Receiving Email From You

Support Portal  »  Knowledgebase  »  Viewing Article

  Print

All our websites, and our customer service, requires you to use a working email address, one that can receive email and that you can access.


What to do if you are not receiving emails from us: 

  • You have not received the welcome email/purchase receipt
  • You have not received a password reset email
  • You have not received the authentication code
    • Please check your spam folder
    • GMail users should also check their Categories as Gmail sends a lot of email to the various Inbox Categories


It's not in my spam folder:

  • You may have mis-typed your email address, please contact us here by submitting a ticket with a working email address.
    Please include the name on the account when contacting us, as we cannot change email addresses without verifying that you are the account holder.
  • Your email account may be over quota/full, log in to your email provider and check to see if your inbox is full.
    • iCloud, GMail, GMX, Yahoo etc will not accept new email to an email address that is over quota.
    • To fix this you can either remove email you no longer need (tip: empty your spam folder), or buy more storage from your email provider, or register with a different free email provider.
  • iCloud users
    • Apple have very strict anti spam policies and the emails may be spam blocked by Apple, please contact us here by submitting a ticket.
  • GMail users
    • Please check your GMail Categories folders, especially the Updates and Social subfolders
  • T-Online.de / Deutche Telekom users
    • Please use a different email address as Deutche Telekom have too strict anti-spam settings


I used a temporary/throwaway email service to join: 

  • Those don't work well with our websites as the sites require a permanent email address, contact us here by submitting a ticket with a working email address. 
    Please include the name on the account when contacting us as we cannot change email addresses without verifying that you are the account holder.


I entered a fake email address because I don't want spam / I don't want adult content in my inbox

  • You need to register a working email address, please open a support ticket and include your subscription details. We do not send spam or sell your email to third parties.


I'm using a an authentication system that requires the sender to confirm who they are, or restricts email from unknown senders

  • Some email apps/addons let you set a restriction on email from unknown senders, our systems are automatic and cannot complete these, please whitelist @grooby.com and contact us with an alternative email
  • You should not be using this kind of system for purchases


We recommend that you use a free email account from one of the big global providers, GMail works very well. 
If you are concerned about privacy you can use, for example, Protonmail.


Share via

Related Articles

© Grooby Support